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Network Management
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Claims Management

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Out-of-Network Claims Management
Trust Account Management
Medical Case Management
Second Opinion
Air Ambulance Coordination
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24/7 Emergency Travel Assistance
Large Claim Review AcuEdit

Large Claim Review AcuEdit

Europ Assistance manages high dollar, high complexity cases for our Clients when an patient is treated in the US

Ability to Negotiate
• Leveraging Travel for Treatment International Business
• Superior Catastrophic Experience
• Centers of Excellence Relations
• Pre-Funding Capabilities
• Dedicated Negotiation Team
• Expanding Contracted Network at Preferred Rates

Europ Assistance’s Medical Team
• 400 medical staff members at Europ Assistance
• 18 medical staff members dedicated to Large Claim Review Services
• Each claim over US$20,000 is reviewed by a medical staff member

Focusing on the large claims has a positive impact on our Client’s bottom line

Real results for US TPA client on negotiated out of network claims:

January 1, 2008 - June 30, 2008

Billed Charges $5,268,780
Percentage of Savings 31.6%
Total Saved $1,664,934

Europ Assistance Accuedit
Europ Assistance Bill Auditors individually review all claims for additional
savings.

Services include:
• Non-Covered Expenses Carve Out
• Appropriate Charges and Billing Errors
• Experimental Non-FDA Approved Audit
• Complete Medical Hospital Audit
• Reasonable and Customary Review

Europ Assistance believes that no bill should be paid without a discount

Currently, our out of network bill review and audit services provides a savings of 25% off of billed charges.

Signed off provider agreements on all negotiations and bill audits
• No risk to the patient
• Average turnaround time of 5 business days on all negotiations
• Each negotiation is treated with an open mind with the goal of obtaining a fair reimbursement for both parties

Compare our results to your current solution

Europ Assistance Technological Capabilities
• Europ Assistance’s state of the art client web portal available at no cost
• Full EDI capabilities
• FTP web sharing folders
• IP based phone system for 24/7 hotline

24/7 Assistance Hotline
• A Europ Assistance customer service representative is always available to our Clients
• At least one medical staff member is always on call

The foundation and core of our product has always been large claims

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